Privacy Policy

Last updated: April 28, 2026

1. Data Controller

The controller of personal data collected through the website kitchenhackers.app and associated communication channels is:

• Legal name: BIG55 GLOBAL LLC
• Jurisdiction: State of Wyoming, United States of America
• Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
• Tax identification (EIN): 32-0802102
• Contact email: hola@kitchenhackers.app
• Regional support channel (WhatsApp): +57 314 827 2572

BIG55 GLOBAL LLC operates the Kitchen Hackers brand from the United States. The WhatsApp number with the +57 (Colombia) prefix serves exclusively as a regional support channel for Spanish-speaking users, primarily in Latin America. Commercial operations, contractual relationships, and personal data processing are conducted from the United States.

2. Personal Data We Collect

We collect the following personal data when you interact with us:

A. Data you provide directly:

• Full name
• Email address
• Phone / WhatsApp number
• Restaurant or business name
• Operational data you choose to record in the platform (employees, shifts, recipes, cash closings, suppliers)

B. Data collected automatically:

• IP address
• Browser and device type
• Date and time of interactions
• Pages visited within our website and application

C. Application usage data:

• Activity logs needed for support and security
• Aggregated usage metrics to improve the product

3. Purposes of Processing

We process your personal data for the following purposes:

a) Service delivery: providing access to the Kitchen Hackers operational management platform (closings, shifts, recipes, inventory) and associated support.

b) Sales and support: answering inquiries, managing waitlists, and scheduling product demos.

c) Billing and contract fulfillment: issuing quotes, subscriptions, invoices, and managing payments.

d) Operational communications: product notifications, service updates, and security notices.

e) Service improvement: internal analysis to improve platform stability, performance, and features.

f) Legal compliance: complying with applicable legal, regulatory, or judicial requirements.

We do not use your data to make automated decisions with significant legal effects without human intervention.

4. Legal Basis

• Your express consent when registering or initiating contact.
• The performance of a contract or pre-contractual measures requested by you.
• The legitimate interest of Kitchen Hackers to operate and improve its services, without affecting your fundamental rights.
• Compliance with applicable legal obligations.

5. Sharing Data with Third Parties (Sub-processors)

To deliver the service, we use technology providers who may access your data under strict confidentiality agreements:

We do not sell your personal data to third parties. We only share it with the listed providers to the extent necessary to deliver our services.

6. International Data Transfers

Since BIG55 GLOBAL LLC operates from the United States, primary data processing occurs in that country. By using our services, you accept that your data may be transferred and stored on servers located in the United States or other jurisdictions where our sub-processors operate. We apply reasonable measures to ensure these transfers occur under appropriate security standards.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described, or for the period required by applicable laws. When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

As a data subject, you have the right to:

• Access the data we hold about you
• Rectify inaccurate or incomplete data
• Request deletion of your data when no longer necessary
• Object to processing or request its limitation
• Withdraw consent at any time
• Request portability of your data in a structured format
• File complaints with the competent data protection authority in your jurisdiction

To exercise any of these rights, write to hola@kitchenhackers.app. We will respond within a reasonable timeframe and in compliance with applicable regulations.

9. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure (encryption in transit, role-based access control, RLS at the database level, access auditing). However, no Internet transmission or storage system is 100% secure; we will notify you without undue delay in the event of an incident materially affecting your data.

10. Minors

Our services are directed exclusively to persons over 18 years of age acting as professionals or business representatives. We do not knowingly collect data from minors.

11. WhatsApp Communications

When you initiate contact through our WhatsApp Business number (+57 314 827 2572), you accept that your number and the conversation content will be processed according to this policy and the WhatsApp / Meta Platforms Terms of Service. You may request deletion of the conversation at any time by writing to hola@kitchenhackers.app.

12. Changes to this Policy

We may update this policy to reflect legal, technical, or commercial changes. The last update date appears at the top. If changes are material, we will notify you through available means before they take effect.

13. Contact

BIG55 GLOBAL LLC

30 N Gould St, Ste R, Sheridan, WY 82801, USA

Email: hola@kitchenhackers.app
WhatsApp: +57 314 827 2572